2.1 Describe a time when you felt you were in a "situational control". Describe how you not appear to be acting in a free manner.

According to the powerpoint presentations, this means that you have been placed in a situation where you are not allowed to do what you believe to be ethically right. So I�m going to reflect back about ten years to a time when I worked for Market U.S.A, the third largest telemarketing agency of 1998.

Back then I had just left my job as a manager of Donato�s Pizza and became a telemarketer. I had learned the difference between a verbatim (read only what was written) script and a flex (make your own) script. Now, I�ve always been big about only selling what I believed in but this place gave that a new meaning. They had different campaigns. With each campaign came different scripts and obviously I was suppose to do as I was told. At first I did this with no problem and I was good. It was nothing for me to triple or even quadruple the bonus every day. But then one day they placed me on a new campaign.

I recall that the campaign was offering the customer some type of discount card but it was plainly a rip off. As I read it over, I just couldn�t find one single thing that I thought was bentifitial and because of that I simply couldn�t become excited about it. By the end of the day I was upset not only because I hadn�t bonused but because I felt I had done something wrong.

Long story short, I went to my supervisor and explained my dilemma. He in return changed my campaign. Of course later I realized that this is what made them the leading company because they cared that much. Other companies I attempted to work for did not care such as when I worked for 5 Star Security.

5 Star would call people from the little papers they dropped into the boxes at malls to win cars and tell them they won 3rd prize. I just could not lie like that. And yes, I would tell EVERYONE that just about everyone who filled out one of those papers got that security system�. But then I�m not just any telemarketer� I guess that�s why I�m here and not there any more� *giggles*

(You've got to stand for something or you'll fall for anything)

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